Terms of service
Effective date: September 3, 2026
These Terms of Service ("Terms") govern your use of hammerandhowl.com and every purchase you make from it. The site and store are operated by Hammer and Howl LLC, a Washington limited liability company doing business as Hammer & Howl ("Hammer & Howl", "we", "us"). By using the site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.
Please read section 14, Dispute resolution and arbitration. It affects how disputes between you and Hammer & Howl are resolved, and it includes a class action waiver. You can opt out; section 14 explains how.
1. Who may order
You must be at least 18 years old, or the age of majority in your state of residence, to place an order.
2. Products and product information
We work to keep every product description, specification, and price accurate. Even so, a listing may occasionally contain an error in description, pricing, or availability. If we find an error that affects your order before it ships, we will contact you, and you may cancel for a full refund. We may correct errors on the site at any time.
Product photographs show the product accurately to the best of our ability, but colors depend on your screen, and a photograph may show a different size of the same design. If a photograph and the listed specifications differ, the specifications apply.
We may limit order quantities, and we may refuse or cancel an order, including an order that appears to be for resale. If we cancel an order you have paid for, we will notify you and refund you in full.
3. Fitment and installation
The components we sell only work if they match your bicycle. Compatibility depends on your bicycle's specifications. If you are not sure a part will fit your bike, email support@hammerandhowl.com before you order.
Installation is your responsibility. These parts are built to tight tolerances, and correct installation can call for experience and specialized tools. Written installation guidance from us is not a substitute for the manufacturer's instructions or for the judgment of a qualified bicycle mechanic. If an installation calls for tools or experience you do not have, we recommend a professional mechanic.
4. Orders and payment
When you place an order you agree to provide current, complete, and accurate purchase information. Your order is an offer to buy; we accept it when we ship. Canceling an order before it ships is covered by our Returns & Warranty policy (section 6).
Prices are in US dollars and do not include sales tax or shipping; both are shown at checkout. We collect sales tax where we are required to.
5. Shipping
Shipping rates and options are described on our Shipping page. Title and risk of loss pass to you on delivery. The carrier's delivery confirmation to your shipping address is our record of delivery. If your order arrives damaged or is not what you ordered, the Returns & Warranty policy in section 6 explains what we do.
6. Returns and refunds
Returns, cancellations, refunds, and what we do when an order arrives damaged or incorrect are governed by our Returns & Warranty policy, which is part of these Terms.
If these Terms and the Returns & Warranty policy say different things about a return, cancellation, refund, warranty claim, or an order that arrives damaged or incorrect, the Returns & Warranty policy controls.
Purchases made through our eBay store are subject to eBay's user agreement. Under our Returns & Warranty policy, everything about an eBay order goes through eBay: returns, questions, and any fault that appears later.
7. Warranty
Warranty coverage is set by the manufacturer, and it differs from brand to brand, as described in our Returns & Warranty policy. Where a manufacturer offers a warranty, that manufacturer administers it under its own terms and decides claims made under it. We are an authorized dealer for every brand we carry, and we help our customers with warranty claims as described in the Returns & Warranty policy.
Nothing in these Terms takes away or limits any warranty or remedy the law gives you that cannot be limited by agreement.
8. Your use of the site
You agree not to use the site for any unlawful purpose, to interfere with its operation or security, to transmit malicious code, to collect data from it in bulk by automated means, or to misrepresent who you are. We may refuse service to anyone who violates these Terms.
The site, its design, text, images, and trademarks belong to Hammer and Howl LLC or its licensors. You may view and print pages for your own personal use. Beyond that, you may not reproduce or exploit any part of the site or its content without our written permission.
9. Ideas and feedback
If you send us suggestions, ideas, or other feedback, we may use them without restriction or compensation. Do not send us anything confidential.
10. Personal information
Your personal information is handled as described in our Privacy Policy.
11. Website disclaimer
We do not promise that the site itself will be uninterrupted, error-free, or secure. The site and its informational content are provided as is. This section is about the website; it does not limit any warranty on a product you buy, and it does not limit section 7.
12. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to an order is limited to the amount you paid for that order, and we are not liable for lost profits, lost revenue, or other indirect, incidental, special, or consequential damages arising out of your use of the site.
This section does not limit our liability for death or personal injury, for our gross negligence or intentional misconduct, or for anything else the law does not allow us to limit. Nothing in these Terms limits rights you hold under the laws of your state that cannot be waived by agreement.
13. Indemnification
If your breach of these Terms, or your unlawful use of the site, causes a third party to bring a claim against Hammer & Howl, you agree to reimburse us for the losses and reasonable costs that claim causes us. This section does not apply to claims arising from a defect in a product we sold or from our own acts or omissions.
14. Dispute resolution and arbitration
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES INDIVIDUAL ARBITRATION OF MOST DISPUTES AND WAIVES CLASS ACTIONS. YOU MAY OPT OUT WITHIN 30 DAYS OF YOUR FIRST PURCHASE OR OF FIRST AGREEING TO THESE TERMS; SECTION 14(g) EXPLAINS HOW.
(a) Talk to us first. Before starting arbitration or a lawsuit, email support@hammerandhowl.com with your name, order number if you have one, and a description of the problem, and give us 60 days to resolve it with you. We want the chance to make it right. Any applicable statute of limitations is paused during this 60-day period.
(b) Agreement to arbitrate. If we cannot resolve a dispute informally, you and Hammer & Howl agree that any dispute arising out of or relating to these Terms, the site, or a purchase you make from the site will be resolved by binding arbitration between you and us, on an individual basis, instead of in court. Disputes resolved in arbitration are decided by an arbitrator, not a judge or jury. The Federal Arbitration Act governs this section.
(c) Small claims option. Either you or we may instead bring an individual claim in a small claims court with authority over it. This section does not take that option away.
(d) How arbitration works. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, available at www.adr.org. If the AAA is unavailable, you and we will agree on another administrator, or a court will appoint one. Any hearing will be held in the county where you live, or by video, telephone, or written submissions, as the AAA rules provide. Your filing fee is capped by the AAA's consumer fee schedule, and we pay the remaining AAA administrative fees and the arbitrator's fees as that schedule provides. The arbitrator can award you the same remedies on an individual basis that a court could, and must apply the law that a court would apply, including any statutes of limitations.
(e) Class action waiver. YOU AND HAMMER & HOWL EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING. The arbitrator may decide only your individual claim and may not consolidate claims of different customers.
(f) What this section does not cover. This section does not waive any right you have to seek public injunctive relief (a court order stopping conduct that harms the public) where the law does not allow that right to be waived; if you have such a claim, it will be decided by a court after the arbitrator decides all the claims that belong in arbitration, if any. If a court with authority decides that a claim under a written warranty cannot be required to proceed in arbitration, that claim may proceed in court, and all other claims stay in arbitration.
(g) Opt-out. You may opt out of this arbitration agreement and class action waiver by emailing support@hammerandhowl.com within 30 days of your first purchase or of the date you first agree to these Terms, whichever applies to you, with your name, your order number if you have one, and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.
(h) Severability. If any part of this section other than the class action waiver is found unenforceable, the rest of the section still applies. If the class action waiver is found unenforceable as to a particular claim, then that claim, and only that claim, must proceed in court rather than in arbitration, and it may not proceed as a class arbitration.
This section survives the end of these Terms and any purchase.
15. Governing law and venue
These Terms and every purchase you make from the site are governed by the laws of the State of Washington, without regard to its conflict of laws rules, except that the Federal Arbitration Act governs section 14. This choice of law does not take away consumer protections of the state where you live that apply to you and cannot be waived by agreement.
Any dispute that is not subject to arbitration under section 14, and is not brought in small claims court, will be brought in the state or federal courts located in King County, Washington, and you and we consent to jurisdiction there. This venue requirement does not take away any right you have under the law of your state to bring the claim in a court of your state, where that right cannot be waived by agreement.
16. Changes to these Terms
We may update these Terms by posting a revised version on this page with a new effective date. Changes apply from their effective date forward; the Terms in effect when you place an order govern that order. Changes to section 14 do not apply to a dispute that arose before the change.
17. General
If any provision of these Terms is found unenforceable, it will be limited or removed to the minimum extent necessary, and the rest of these Terms will remain in effect, subject to section 14(h). Our not enforcing a provision is not a waiver of it. These Terms, together with the policies they link to, are the entire agreement between you and Hammer & Howl about the site and your purchases from it.
18. Contact
Send questions about these Terms to support@hammerandhowl.com.
Hammer and Howl LLC, doing business as Hammer & Howl
Seattle, Washington
support@hammerandhowl.com
(206) 420-9548